Almost a third of household smart meters not working properly, says Citizens Advice

Almost a third of household smart meters not working properly, says Citizens Advice

Charity says tech problems and poor customer service mean millions in Great Britain missing out on promised benefits

The number of gas and electricity smart meters that are not working properly is likely to be higher than government figures suggest – possibly 20% to 30% of the total – according to research from Citizens Advice.

The charity said millions of households were missing out on the promised benefits from smart meters due to “problems with technology” and poor supplier customer service.

Continue reading… Charity says tech problems and poor customer service mean millions in Great Britain missing out on promised benefitsThe number of gas and electricity smart meters that are not working properly is likely to be higher than government figures suggest – possibly 20% to 30% of the total – according to research from Citizens Advice.The charity said millions of households were missing out on the promised benefits from smart meters due to “problems with technology” and poor supplier customer service. Continue reading…  


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