‘I felt like a cash cow’: the simple flight booking error that cost a BA customer more than £730

When Raluca Hamilton was arranging family holidays, a computer autofill error meant her son’s name was wrong. The tickets had to be refunded and bought again at a higher price

It was a week before a family holiday in Lanzarote that Raluca Hamilton realised there was an error on her two-year-old son’s ticket for the flight: instead of his first name, it was her own that had been entered.

But what she thought was a simple error ended up costing her more than £730 to fix, and left her feeling like a “cash cow” for British Airways.

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