It’s a traveller’s worst nightmare so try to reduce the chances of it happening at all … and, if it does, how (hopefully) you can retrieve it
It’s every traveller’s worst nightmare: you arrive at your destination, but your luggage doesn’t. Whether it’s due to a mishandled transfer, or a sneaky suitcase thief in the arrivals hall, lost luggage can quickly turn a holiday into a stressful ordeal. Here’s what to do if yours doesn’t turn up.
Report your luggage as missing
All baggage is managed by the airlines from check-in to arrival. So once you are sure your luggage has not arrived, report it as missing at your airline’s desk in the baggage reclaim hall (this is sometimes operated by a third-party ground handler). If there is no one at the desk, call your airline instead.
File what’s known as a property irregularity report (PIR) before you leave the airport. This official document is used to report incidents involving damaged, lost or delayed baggage. It serves as a record of the incident and is essential for initiating claims and tracking the status of the baggage.
To complete the PIR, you will need to provide: the details on your baggage claim tag (attached to your boarding pass or passport); your flight number and travel itinerary; a detailed description of your luggage; contact details; and a delivery address for where you are staying.
The airline will give you a reference number. Keep it safe as you will need this if you end up making a compensation or insurance claim. You can also input the reference number into the WorldTracer website, which provides up-to-date information on the status of lost baggage.
Meanwhile, the airline will use the information on the PIR to locate your luggage (hopefully).
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