Retailers want ‘delightfully human’ AI to do your shopping, but will the chatbots go rogue?

Retailers want ‘delightfully human’ AI to do your shopping, but will the chatbots go rogue?

Plans for agentic shopping assistants are under way at Australia’s major companies. Guardian Australia tested the technology after a string of mishaps

Major retailers say it won’t be long before sophisticated AI “assistants” plan your meals, organise your parties and do your shopping.

But companies, many that are already struggling with their more primitive AI chatbots, will have to balance making the newer, “agentic” bots relatable without them going rogue.

Continue reading…   

​Plans for agentic shopping assistants are under way at Australia’s major companies. Guardian Australia tested the technology after a string of mishapsGet our breaking news email, free app or daily news podcastMajor retailers say it won’t be long before sophisticated AI “assistants” plan your meals, organise your parties and do your shopping.But companies, many that are already struggling with their more primitive AI chatbots, will have to balance making the newer, “agentic” bots relatable without them going rogue. Continue reading… 


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