Tenants’ complaints about poor social housing in England jump 43% in a year

Ombudsman made 26,901 interventions to put things right, including child’s bedroom window boarded up for four years

Complaints from social housing tenants about poor living conditions have risen by more than 40% in England, according to the latest report from the housing ombudsman, including a case in which a child’s bedroom window was boarded up for four years.

The Housing Ombudsman Service made 7,082 decisions on complaints from tenants to social landlords about lack of repairs and other failings including antisocial behaviour in the year to 31 March. This was up 30% from the previous year, the public body said in its annual complaints review.

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