Company must be clearer about what fans will pay and avoid ‘misleading’ labels about ticket quality, says CMA
Ticketmaster has been forced by the competition watchdog to change how it advertises concert tickets – including ending “misleading” information about the seats they are buying – after a fan backlash over its handling of the Oasis reunion tour.
After a year-long investigation, the Competition and Markets Authority (CMA) said Ticketmaster had agreed to make changes to its sales tactics, in a move welcomed by the culture secretary, Lisa Nandy.
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