When a huge surge hit Ruth Emery’s home, appliances were broken and the children had to bathe in a paddling pool. She explains how to get compensation if you suffer a similar fate
The worst result of problems with a power supply is normally an hour in the dark and a frantic search for a long unused candle. But when we had a power surge recently, we were without power for 19 hours and my children ended up bathing in a paddling pool.
A fault in an electricity substation that supplied our home resulted in a huge surge in voltage pulsing through our area in north London, affecting more than 300 properties and causing a frightening aftermath. Appliances were unusable, our kitchen sockets didn’t work, the electric shower was broken and our internet was down.
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