‘I was abused twice, first by my partner and then by my bank’

Charities are calling for more help for women trapped with mortgages they cannot change because they are controlled by an abusive partner

A woman whose controlling partner’s abrupt departure left her with an unaffordable mortgage has accused Barclays of refusing to help her as she struggled with the fallout.

Sally James*, a mother of two teenage daughters, says the bank refused to restructure her repayments when she could no longer afford them after being left as a single parent. And when the ombudsman ordered Barclays to do so, it trashed her credit score.

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